Risikobeherrschung in der Servicelogistik

UPTIME Services S olving tomorrow’s problems today. Risikobeherrschung in der Servicelogistik Dr. Frank Debus S iemens AG , Healthcare S ector C ustomer S ervice Material Logistics, S VP G lobal P rocess Material Logistics Copyright ©Siemens AG July 2008. All rights reserved. P age 1 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress Risikobeherrschung in der Servicelogistik Introduction of Siemens Healthcare and Customer Services Material Logistics  Risk Management @ Siemens AG  Proactive Risk Management @ Siemens Healthcare CS Material Logistics  Conclusions P age 2 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress Risikobeherrschung in der Servicelogistik Introduction of Siemens Healthcare and Customer Services Material Logistics  Risk Management @ Siemens AG  Proactive Risk Management @ Siemens Healthcare CS Material Logistics  Conclusions P age 3 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress Siemens Healthcare Key figures FY 06/ 07 06/007 05/6 Global New orders €10,2 billions 9/3 //////// S ales €8/2 //////// 9,8 billions 82 //////// Employees World 1/653 42,635 //////// G ermany (E rlangen/Forchheim) 9,684 (6,577) 36/248 US A 15,699 13/502 Copyright ©Siemens AG 2008. All rights reserved P age 4 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress UPTIME Services – local presence worldwide A global service organization  Locations in 128 countries  Working for 60,000 customers  S ervicing over 57,000 remote connected systems  Over 21,000 systems are proactively connected  Taking care of over 199,000 installed systems worldwide Copyright ©Siemens AG 2008. All rights reserved P age 5 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress Our expertise – Perfect service support A global team of experts  3,900 expert personnel in technical services  500 regional support engineers  200 headquarters experts  Access to one comprehensive knowledge base to solve any problem  First time fix rate of 75% Copyright ©Siemens AG 2008. All rights reserved P age 6 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress The distribution network of our global service parts logistics is mainly based on three central warehouses Americas E urope/Africa Asia/Australia Frankfurt Memphis Singapore  C S ML HQ in E rlangen  Distribution network management  Advanced planning of global inventory  C S ML Operations in E urope and America  C all based logistics information with Track & Trace function  Warehouses in all three major  Full-scale R everse Logistics time zones Copyright ©Siemens AG 2008. All rights reserved P age 7 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress Risikobeherrschung in der Servicelogistik Introduction of Siemens Healthcare and Customer Services Material Logistics  Risk Management @ Siemens AG  Proactive Risk Management @ Siemens Healthcare CS Material Logistics  Conclusions P age 8 Berlin, October 22-24, 2008 Dr. Frank Debus 25. Deutscher Logistik-Kongress Enterprise Risk Management – Objectives & Benefits  C omplex business environment  Achieve business objectives by addressing  Need to deal with uncertainties strategic, operational, financial and compliance – related risks as well as  Necessity to find the right opportunities balance between managing risk and seizing opportunities Copyright ©Siemens AG 2008. All rights reserved P age 9 Berlin, October 22-24, 2008 Dr. Frank Debus 25.